Our conditions of service and attention to delivery and/or distribution do not extend to third party publishers or vendors. Please be aware that the conditions of product delivery, returns, and refunds are dictated by these third-party vendors alone and all problems should be addressed directly to them.
Currently, the only official third party vendors where genuine RockErode Productions & Xonrad content can be purchased from are as follows:
Should you find any of our content/art being sold through vendors or other places not listed here, please let us know.
As mentioned in other parts of the site, Horrorscope and Nubb13 material can be found on their respective websites and will not be double listed here.
If you are looking to buy something directly from our website checkout system then the following applies to you:
All purchasable content from R.e.X is sold as is, as described and pictured, with any provided PLEASE NOTE information attached.
- No refund will be issued for incorrectly reading/understanding the nature of a purchased product.
- All products delivered via traditional, physical postage will be insured and should the item be lost and/or damaged in transit, please let us know as soon as possible and we will have our delivery service initiate an investigation. Upon completion of said investigation a replacement item will be sent out if possible, or a refund provided in place of unique, limited, and sold out products.
- It is entirely possible a typo or a glitch has found its way into a product page/description/price... if such an error has occurred, our policy is to fix it and abide by the correct information/price intended. Any completed purchases based on such errors will not be honoured, and you will receive a full refund so that you are able to decide whether you would like to re-purchase the corrected item ( that's right, we don't try to force you into store credit because of an error, that would be greasy ).
- Should you report an item lost or damaged via the physical delivery method and your report is beyond our standard time limit of response, the window of investigation will close for us and we will not be able to provide you with a replacement/refund.
- False claims will not be refunded, replaced or tolerated.
We are not accountable for the potentially illegal and/or dissident ramifications our saleable products and/or free content may have to your personal circumstance. You are required by your own national laws to be aware of what can be legally imported into your country by physical delivery or digital transmission. If you live under a regime with an eager censorship policy, please be aware that no refunds will be issued for goods siezed by the state.
